Thank you for visiting Levis.com. If you need assistance with shopping on our site, please call us at 866-860-8907 and a customer care representative will be happy to assist you. Please inform the Customer Service Representative that you require assistance.
Any item (excluding final sale and vintage items) purchased from a Levi's® Retail Store, Levi's® Outlet Store or Levi.com can be returned for a full refund within 60 days with receipt or proof of purchase.
Items must be in original condition (unwashed, unworn, tags attached) or defective to ensure full credit.
Items (excluding final sale and vintage items) returned without a receipt are eligible for store credit or exchange equal to current selling price.
Shipping and handling costs and other additional charges are non-refundable.
We will not accept CODs or third party billing for returned merchandise.
If there is extensive damage to an item upon delivery, call a Levi.com Associate immediately at 1.866.860.8907.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
If you choose to return your online purchase to one of our retail stores, you must present the original packing slip, Ship Confirmation e-mail or your online purchase receipt displayed during Checkout. Without a receipt of any kind, you will be issued a Gift Card (for use in-store only) or exchange for the most recent selling price of the item.
Items purchased from a Levi's® retail store, Levi's® outlet store, or department store cannot be returned by mail to Levi.com.
Items purchased from Levi.com may not be returned to a department store. Returns may be made to a Levi's® retail store or Levi's® location.
Items that have already been exchanged at Levi.com cannot be returned to a Levi's® retail or Levi's® outlet store. Exchanged items must be mailed back to Levi.com for a refund.
If PayPal has been used as the form of payment, all returned products must be sent by mail to levi.com. It cannot be returned at a physical Levi's® retail store. For information on how to return by mail, click here.