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Return Policy and Instructions

The packing slip in your package will contain detailed return instructions for all returnable items. There are three return options for most items:

  1. Pre-paid Return Shipping (preferred method, available for most orders)
  2. Standard Return Shipping
  3. Returns to a Levi's® Retail Store

1. Pre-Paid Return Shipping

For convenient return processing on most orders, your packing slip will include a pre-paid, pre-addressed label for your return package.

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
  2. Complete the return reason questionnaire on the packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Please do not tear the pre-paid mailing label down the middle perforation. The entire label must be used.
  3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.
  4. Send your package via US Mail by giving it to your postal carrier or dropping it at a local post office or mail drop point.
  • No postage is required. The fixed shipping rate of $7.00 will be deducted from your refund. You will not be charged postage until the return is processed.
  • To receive credit, Items must be returned within 60 days of purchase.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Credit for gift returns will be issued to the original purchaser, minus the pre-paid return fee.
  • You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
  • You are able to track your return shipment through My Account.
  • Please do not reproduce the pre-paid label in any way, to ensure proper credit processing.
  • Items purchased from a Levi's® retail store, Levi's® outlet store, or department store cannot be returned by mail to our online store.
  • Items purchased from LevisStore.com may not be returned to a Levi's® outlet store or department store. Returns may only be made to a Levi's® retail store location.
  • If PayPal has been used as the form of payment, all returned products must be sent by mail to levi.com. It cannot be returned at a physical Levi's® retail store.
  • Items discounted 50% or more are final sale and cannot be returned or exchanged.

2. Standard Return Shipping

If you would prefer to use your own shipping method:

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
  2. Complete the return reason questionnaire on the packing slip and include it in the return package.
  3. Before sending your return shipment, please remove all extra labels from the outside of the package.
  4. Send the return package to the following address (unless your packing slip directs otherwise):

          LevisStore.com
          Attn: Returns Department
          40 Logistics Boulevard
          Walton, KY 41094
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • It is recommended that you use UPS or Insured Parcel Post for your return.
  • Keep the Return Tracking Number for your return package to monitor delivery status.
  • To receive credit, Items must be returned within 60 days of purchase.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Credit for gift returns will be issued to the original purchaser.
  • You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
  • Items purchased from a Levi's® retail store, Levi's® outlet store, or department store cannot be returned by mail to our online store.
  • Items purchased from LevisStore.com may not be returned to a Levi's® outlet store or department store. Returns may only be made to a Levi's® retail store location.
  • If PayPal has been used as the form of payment, all returned products must be sent by mail to levi.com. It cannot be returned at a physical Levi's® retail store.
  • Items discounted 50% or more are final sale and cannot be returned or exchanged.

3. Returns to a Levi's® Retail Store

Please note that items purchased from LevisStore.com may not be returned to a Levi's® outlet store or department store. Returns may only be made to a Levi's® retail store location.

If PayPal has been used as the form of payment, all returned products must be sent by mail to levi.com. It cannot be returned at a physical Levi's® retail store.

Items discounted 50% or more are final sale and cannot be returned or exchanged.

Here are the basic steps:
    1.    Find the nearest retail store by using our Store Locator.
    2.    Before visiting the store, place the item securely in the original package.
    3.    Enclose the original packing slip with the item. Be sure to keep a copy of the packing slip for your records. (If you no longer have the packing slip, bring a copy of your Ship Confirmation e-mail or your online purchase receipt displayed during Checkout.)
    4.    All products must be returned in good condition, in original boxes, and with all paperwork and accessories to ensure a full credit.
    5.    Take the item and packing slip to any Levi's® retail store. The store associate will process your return and issue you a credit. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping costs will not be refunded.

If you choose to return your online purchase to one of our retail stores, you must present the original packing slip, Ship Confirmation e-mail or your online purchase receipt displayed during Checkout. Without a receipt of any kind, you will be issued a Gift Card (for use in-store only) or exchange for the most recent selling price of the item.



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