Thank you for visiting Levis.com. If you need assistance with shopping on our site, please call us at 866-860-8907 and a customer care representative will be happy to assist you. Please inform the Customer Service Representative that you require assistance.

Changing or Canceling Your Order

After you have clicked "Send My Order," your order begins to process and you cannot cancel or change your order* Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.

*Note: You may only cancel your order if you receive an e-mail notifying you that:

  • One or more items in your order is on backorder. (You may cancel only the backordered items.) Please contact us immediately at 1.866.860.8907 if you wish to cancel these items.
  • We are unable to process your payment information. Please contact us immediately at 1.866.860.8907 if you wish to cancel your order.