A Levi's® Guarantee
At Levi Strauss & Co., quality never goes out of style.
Levi Strauss & Co. stands behind the quality of our products and we hope you love your purchase. If for any reason it doesn't meet your expectations, we'll gladly accept returns within 60 days of the date of purchase. If you receive a damaged or defective item, or if your garment proves to be defective in workmanship or materials after 60 days with normal wear (excluding stains), we will always accept it for a refund or exchange.
Questions? Call a Levi.com Associate 1.866.860.8907, LiveChat with a customer service representative, or send us an email.
Packing Your Return
- For all Levi.com returns, please pack the item(s) securely in the original product packaging (if possible). Please include all paperwork, parts and accessories. All products must be returned in good condition to ensure full credit.
- Complete the return reason questionnaire on the packing slip and include it with the items you'd like to return.
- Remove all extra labels on the outside of the package and seal the bag or box securely.
Your Return Options
The packing slip from your Levi.com order contains detailed return instructions. Your shipping options include:
Option 1: Prepaid Return Shipping Label—$7.50
Option 2: Standard Return Shipping via Postal Carrier
Option 3: Return to a Levi's® Retail store
Option 1: Prepaid Return Shipping Label—$7.50
All Levi.com orders include a packing slip with a prepaid, pre-addressed return label. When you use this label to return your package, $7.50 will be deducted from your order refund. Please follow these steps:
- Attach the prepaid label to your package, remove all extra labels from the outside of the box and seal securely. To ensure proper credit processing, do not reproduce the prepaid label.
- Send your package via UPS or United States Postal Service carrier. For nearest locations, call: 1.800.ASK.USPS (1.800.275.8777); or go to www.usps.com and click on "Locate a Post Office." To request convenient next-day pickup, go to www.usps.com/pickup.
- Track your return shipment through My Account.
- Credit will be issued to the original purchaser within 30 days of receiving the return, minus the $7.50 prepaid return fee.
Option 2: Standard Return Shipping
If you prefer not to use the prepaid shipping label included with most orders, you may ship your return package using a carrier of your choice (we recommend UPS or Insured Parcel Post). However, you will incur the shipping costs. Mail your prepaid package to this address, unless packing slip directs otherwise:
Attn: Returns Department
100 Precision Drive
Walton, KY 41094
Keep your Return Tracking Number to monitor delivery status.
Option 3: Return to a Levi's® Retail Store
If you choose to return your online purchase to one of our retail stores, you must present the original packing slip, Ship Confirmation e-mail, or your online purchase receipt displayed during checkout. Without a receipt of any kind, you will be issued a store credit (redeemable in store only), or the option to exchange for the most recent selling price of the item.
Please follow these steps:
- Find the nearest retail store using our Store Locator.
- Before visiting the store, place the item securely in the original package.
- Enclose the original packing slip with the item and keep a copy of the packing slip for your records. (If you no longer have the packing slip, bring a copy of your Ship Confirmation e-mail or online purchase receipt displayed during checkout).
- Bring the item and packing slip to any Levi's® Retail Store. A store associate will process your return and issue you credit to the account used for your original purchase.
- If originally purchased by credit card, please allow 30 days for the refund credit to appear on your billing statement—note that your original shipping costs will not be refunded.
Note: Items purchased from Levi.com may not be returned to a department store. Returns may only be made to an official Levi's® Retail Store or Levi's® Outlet Store location.
Note: If PayPal™ was your original form of payment, your return can be sent by mail to Levi.com or returned at a physical Levi's® Retail Store. In store returns will be refunded in the form of store credit.
Credits & Refunds
- Items must be mailed for return within 60 days of purchase to receive credit.
- Refunds will be made in the form of the original payment, within 30 days of receiving your return.
- Credit from gifts or items without a receipt will be issued to the original purchaser/original form of payment or for store credit.
Online Gift Certificate Return Credits:
- Returns by mail will be refunded back to your original online gift certificate.
- Returns to a Levi's® Retail Store will be issued as an in-store only gift card.
Rules & Restrictions
- Items purchased at a Levi's® Retail Store, Levi's® Outlet Store, or department store cannot be returned by mail to Levi.com.
- Items purchased at Levi.com may not be returned to a department store. Returns may only be made to a Levi's® Retail Store or Levi's® Outlet Store location.
- Items purchased at a department store may not be returned to a Levi's® Retail Store or Levi's® Outlet Store location.
- Items purchased using PayPal™ can be mailed to Levi.com or returned in-store for store credit.
- Items discounted more than 50% off the original price are final sale and cannot be returned.
- Shipping and handling costs and other additional charges are non-refundable.